Before work begins
You may request a full refund before RoleMettle begins reviewing, drafting, or editing your materials. Send the request from the email used at checkout and include your intake reference.
After work begins
Once work has begun, any refund is based on the portion of the purchased service not yet completed. No refund is normally available after the first draft or completed digital guide has been delivered, except for a duplicate charge or a failure to provide the purchased service.
Revisions and corrections
A change covered by the revision rounds listed with the purchased package is not a separate refund event. Each round means one consolidated batch of feedback submitted within 14 calendar days of the first draft. If RoleMettle makes an error, contact support promptly so it can be corrected. Requests that materially change the target role, scope, or source information may require a new order.
Customer delays
If required information is missing, the order may be paused. Orders left incomplete for 30 days may be closed after reasonable follow-up. Contact us to discuss any remaining unperformed portion.
How to request help
Email support@rolemettle.com with the order email, intake reference, and a short explanation. We will review the request and respond before asking you to take any further payment-dispute step.